FAQ
Water, Fire and Mold Restoration FAQ
Straight answers about inspections, insurance, timing, repairs and how we work.
Free, no-obligation inspection within our service area. Work is billed only if you approve it in a signed work authorization.
Any hour, day or night. Our answering service takes your message and our office calls you back.
- 5.0 from
23 Google reviews - IICRC Certified Firm
- BBB A+
- Locally owned
Last updated · Written by the Elite Restoration Services of Iowa team
What is Elite Restoration Services of Iowa?
Elite Restoration Services of Iowa, LLC is a locally owned, independent restoration company at 751 NE 46th Ave in Des Moines, offering water, fire, mold and storm damage restoration. It is an IICRC Certified Firm, BBB A+ accredited and Iowa registered contractor #C151765, fully operating since February 2026. Call 515-216-4293, 24/7.
Is the on-site inspection free?
Yes, within our service area, with no obligation. We'll come look at the damage and explain what we see. Call 515-216-4293 or send the short form to set one up.
Can I call at night, on weekends or on holidays?
Yes. Our phone is answered 24/7. An answering service takes your message, our office calls you back, and our management team dispatches the crew. Every loss is different, so we don't promise a specific arrival time.
What areas do you serve?
We're based at 751 NE 46th Ave in Des Moines and serve the Des Moines metro and Central Iowa, including Des Moines, West Des Moines, Ankeny, Urbandale, Johnston and Waukee. Call to confirm a specific address.
Do you work with my insurance?
We hand over photos, moisture logs and a scope of the work. We're a restoration contractor, not a public adjuster, so we don't negotiate, adjust or settle your claim.
Do I have to use your repair company?
No. You choose who does your repairs. We hand our photos, moisture logs and scope to any contractor you pick, and M&B Contractor Services is there as an easy option if you want it.
What's the difference between mitigation and repair?
In the restoration industry, mitigation means stopping damage from getting worse, for example extracting water, drying and removing what can't be saved. Repair puts the building back: drywall, flooring, paint and trim. For repairs you can use M&B Contractor Services, our optional repair partner, or any contractor you choose.
Elite Restoration Services of Iowa, LLC and M&B Contractor Services LLC have the same owners. If you need repairs or rebuilding after mitigation, M&B is one option, but you are never required to use M&B. You are free to choose any contractor, and your choice will not affect the mitigation services Elite provides. We share your information with M&B only with your permission.
Want someone to come look at it?
The on-site inspection is free, with no obligation, within our service area. Call any hour, or send a short request and our office will call you back.
Free, no-obligation inspection within our service area. Work is billed only if you approve it in a signed work authorization.
How can I verify Elite's credentials?
You can check them yourself. Our Iowa contractor registration is #C151765 at dial.iowa.gov, Elite is an IICRC Certified Firm, and our BBB profile shows an A+ rating. Our office is at 751 NE 46th Ave in Des Moines.
What industry standards apply to restoration?
The IICRC publishes the main industry standards, including S500 for water damage restoration and S520 for mold remediation. Elite is an IICRC Certified Firm. Our team includes an IICRC Triple Master (Water, Fire & Smoke, Textile).
Do you handle commercial and large losses?
Yes. Commercial and large loss is one of Elite's service categories, covering offices, retail, churches, schools, multi-unit buildings, warehouses and plants. Commercial buildings can also request a free pre-loss walkthrough.
How long has Elite been in business?
Elite Restoration Services of Iowa has been fully operating since February 2026. Our leadership team has 77 years of combined experience across restoration.
What should I do right now?
Make sure everyone is safe first. If there's fire, smoke or any immediate danger, call 911. Then call us at 515-216-4293, any hour. If it's safe to do so, stop the water source and take a few photos of the damage for your records.
How long does drying take?
It depends on how much water there was, what it soaked into and the weather. Drying is usually judged by moisture readings rather than the calendar.
Where can I find questions about a specific service?
Each service page has its own questions and answers.
Insurance and deductibles
Elite does not waive, rebate, absorb, or pay insurance deductibles, and we do not offer discounts, gifts, or anything else of value to offset your deductible. You are responsible for your deductible and for any costs your insurance does not cover. We are not an insurance company or public adjuster, we cannot promise your insurance will cover your loss, and we do not negotiate insurance claims on your behalf. If you ask us to, we can provide photos, moisture readings, estimates, and invoices to you or your insurance company.
About Elite Restoration Services of Iowa
Elite Restoration Services of Iowa, LLC is a locally owned, independent restoration company at 751 NE 46th Ave, Des Moines, Iowa 50313, offering water, fire and smoke, mold, storm and sewage damage restoration. It has been fully operating since February 2026. Elite is an IICRC Certified Firm, BBB A+ accredited and Iowa registered contractor #C151765. Phone 515-216-4293, answered 24/7.
Call Elite. Consider it handled.
Request your free on-site inspection
515-216-4293Calling is the most direct way to reach us, day or night. Prefer to type? Send this short form and our office will call you back.
- 751 NE 46th Ave, Des Moines, IA 50313
- Free on-site inspection
- Your choice of repair contractor
Free on-site inspections within our service area in the Des Moines metro and Central Iowa; ask us about any limits when you call. The inspection is free with no obligation. Mitigation, lab testing, and repair work are billed only if you approve them in a signed work authorization.
Elite Restoration Services of Iowa, LLC and M&B Contractor Services LLC have the same owners. If you need repairs or rebuilding after mitigation, M&B is one option, but you are never required to use M&B. You are free to choose any contractor, and your choice will not affect the mitigation services Elite provides. We share your information with M&B only with your permission.