A burst pipe can put a lot of water on the floor in a short time. Even clean water from a supply line soaks into carpet pad, drywall, insulation and subfloor fast. Elite answers the phone 24/7 for homes and businesses across the Des Moines metro.
Free, no-obligation inspection within our service area. Work is billed only if you approve it in a signed work authorization.
Any hour, day or night. Our answering service takes your message and our office calls you back.
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Last updated · Written by the Elite Restoration Services of Iowa team
What should I do about water damage from a burst pipe?
Shut off the main water valve, stay out of water near anything electrical, photograph the damage, and call for a free on-site inspection. Clean water still soaks into pad, drywall and subfloor fast, so drying should start quickly. Elite answers 24/7 at 515-216-4293, documents the job for insurance, and you choose your repair contractor.
Why does clean water from a burst pipe still need fast drying?
The water from a burst supply line usually starts out clean. The longer it sits, the more it can spread and change. Water wicks up drywall, runs under flooring and settles into pad and subfloor. The EPA notes mold can begin to grow within 24 to 48 hours on wet materials, which is why drying quickly matters (EPA, A Brief Guide to Mold, Moisture and Your Home).
Want someone to come look at it?
The on-site inspection is free, with no obligation, within our service area. Call any hour, or send a short request and our office will call you back.
Free, no-obligation inspection within our service area. Work is billed only if you approve it in a signed work authorization.
How is a burst pipe job usually dried out?
The industry standard for professional water damage restoration is the IICRC S500. In general, the work goes like this. Every job is different, and the free on-site inspection is where the plan for yours starts.
1
Inspect and measure
Moisture meters show where the water actually went, which is often farther than the stain.
2
Extract
Standing water is pulled out of carpet, pad and hard floors.
3
Remove what can't be dried
Soaked pad or drywall that has wicked water is often removed so the structure behind it can dry.
4
Dry and monitor
Air movers and dehumidifiers run while moisture is checked until materials reach a dry standard.
Who will work on my burst pipe job?
Elite is an IICRC Certified Firm. We have an IICRC Triple Master on staff.
Will insurance cover a burst pipe?
Many homeowner policies cover sudden, accidental water damage like a burst pipe, and many limit or exclude slow leaks and flooding. Only your policy and your adjuster can answer that for your claim. What we can do is document the job clearly: photos, moisture logs and a scope of the work. We're not a public adjuster, so we don't negotiate or settle claims.
Do I have to use you for repairs?
No. Once things are dry, the repairs are your choice. We hand over the photos, moisture logs and scope to whichever contractor you pick.
Burst Pipe Water Damage Cleanup looks different in a house, an apartment building, a school or a business. These pages cover the risks and priorities for each.
Burst Pipe Water Damage Cleanup: questions people ask us
Don't see yours? Call 515-216-4293 any hour and ask.
Can I just run fans?
Small, clean spills caught right away often can be. Once water reaches pad, subfloor, drywall or insulation, household fans usually dry the surface and leave moisture underneath.
Do I have to tear out my carpet?
Not always. Carpet can sometimes be dried in place after a clean-water loss. Pad is often replaced. Ask for the reason before anything is torn out.
Is the inspection really free?
Yes. The on-site inspection and estimate are free.
About Elite Restoration Services of Iowa
Elite Restoration Services of Iowa, LLC is a locally owned, independent restoration company at 751 NE 46th Ave, Des Moines, Iowa 50313, offering water, fire and smoke, mold, storm and sewage damage restoration. It has been fully operating since February 2026. Elite is an IICRC Certified Firm, BBB A+ accredited and Iowa registered contractor #C151765. Phone 515-216-4293, answered 24/7.
Calling is the most direct way to reach us, day or night. Prefer to type? Send this short form and our office will call you back.
751 NE 46th Ave, Des Moines, IA 50313
Free on-site inspection
Your choice of repair contractor
Free on-site inspections within our service area in the Des Moines metro and Central Iowa; ask us about any limits when you call. The inspection is free with no obligation. Mitigation, lab testing, and repair work are billed only if you approve them in a signed work authorization.
Elite Restoration Services of Iowa, LLC and M&B Contractor Services LLC have the same owners. If you need repairs or rebuilding after mitigation, M&B is one option, but you are never required to use M&B. You are free to choose any contractor, and your choice will not affect the mitigation services Elite provides. We share your information with M&B only with your permission.
