Frequently asked questions

Our 24/7 emergency line is live around the clock and we dispatch crews as fast as humanly possible — typically within an hour for true emergencies in the Des Moines metro. Actual arrival times depend on weather, time of day, and current job load, but our team will give you a realistic ETA the moment we connect with you. While you wait, we'll walk you through the immediate steps to limit further damage.

Yes — our line is live 24/7. When you call after hours, an automated assistant gathers the critical details (your location, what happened, whether anyone is in danger) and immediately routes the alert to our on-call team. That ensures no emergency call ever goes unanswered, even during a storm event when multiple calls come in at once. A real team member will be in touch with you fast to confirm dispatch and stay with you until our crew arrives.

If it's safe to do so: shut off the water at the main valve, turn off electricity to affected areas, take photos of everything before you move anything, and pick up items sitting in standing water. Don't try to enter areas with structural damage, standing water near electrical outlets, or active smoke and soot. We'll walk you through anything else when you call.

Initial assessments and estimates for restoration work are free. We arrive, document the loss, and provide a clear scope of work before any mitigation begins. You'll know exactly what we're doing — and why — before we start.