Last updated · Written by the Elite Restoration Services of Iowa team
Who handles emergency restoration in Des Moines?
Elite Restoration Services of Iowa, a locally owned IICRC Certified Firm based in Des Moines, handles emergency water, fire and smoke, storm and sewage damage for homes and businesses across the metro. Our phone is answered 24/7 and the on-site inspection is free. Call 515-216-4293.
Emergencies we handle
One call covers the most common property emergencies in Central Iowa.
Water and flooding
Burst and frozen pipes, failed sump pumps, water heater leaks and flooded basements. See emergency water removal.
Fire and smoke
Soot, smoke odor and the water left from firefighting. See fire and smoke damage.
Storm and hail
Wind, hail and heavy rain that open roofs and windows. See storm damage restoration.
Sewer backups
Category 3 water that needs a different cleanup. See sewage backup cleanup.
Mold after a missed leak
See mold remediation.
Belongings at risk
Contents can be packed out and protected. See contents pack-out.
What happens after you call
Every emergency is different, but the first hours usually go like this. Elite is an IICRC Certified Firm with an IICRC Triple Master on staff.
You call, any hour
Our phone is answered 24/7. The answering service takes your name, address and what happened, and our office calls you back.
Make it safe
Fire, gas smell, sparking or structural danger? Call 911 first. We come in once the building is safe to enter.
Free on-site inspection
We look at what was damaged (water, smoke, storm or sewage) and explain the plan before any work is authorized.
Stop further damage
Depending on the loss: extracting water, setting drying equipment, covering openings after a storm, or isolating a sewage area.
Document everything
Photos, readings and a written scope start on day one. That is the record your adjuster reviews.
Finish mitigation, then you choose
Once the emergency side is done, the file goes to whichever repair contractor you pick.